Refund & Cancellation Policy

1. Cancellation window

Orders can be cancelled free of charge until the kitchen starts cooking, usually within 5 minutes of confirmation.

Once cooking has started, cancellation is not possible because dishes are freshly prepared per order.

2. Wrong or missing items

Report wrong or missing items within 2 hours of delivery with a photo. We either re-deliver the correct item free of cost or refund that line item in full.

3. Quality complaints

If a dish is spoiled, undercooked or leaked in transit, we refund the item and flag the chef for a quality review. Repeat quality flags lead to chef suspension.

4. Refund method and timeline

Cash-on-delivery orders are refunded as wallet credit or a bank transfer on request. Online payments are reversed to the original method within 5 to 7 working days.

5. Monthly mess refunds

Mess plans can be paused with 24 hours notice. Unused days are credited to the next cycle. Mid-cycle exits are refunded pro-rata after deducting the applied volume discount.

6. Non-refundable cases

Delivery fees are not refunded when a rider cannot reach you due to a wrong address, an unreachable phone number, or repeated refusal at the doorstep.